B2Bsellers Suite
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v1.X.X (Shopware 6.4)
v1.X.X (Shopware 6.4)
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    • Public Demoshops
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  • User Guide
    • Installation & Setup
      • Installation
      • Requirements
      • Easy activate all Addons and Features
      • Use Test-Customers
      • License Settings
    • Configuration
      • License, purchaseable Addons and Features configuration
      • Configuration of the CORE
        • Express checkout setup
      • How to add „Menü Item“ on B2BPlattform
      • E-Mail Templates
      • B2B Rules
      • B2B Flow/Business Events
      • Customer specific prices
      • Registration process
      • PDP variant list
    • Configuration of purchasable Addons
      • Offer Function for Sales Agents
      • Spare Parts Shop
      • Subscription Article
      • Copper and brass product surcharges
      • Rating groups
      • B2B Platform Theme
      • E-Procurement (OCI-Punchout)
      • E-Procurement (cXML Purchase Order / Ariba)
      • Register Requests (wip)
      • Order lists
      • Bonus program
      • Product Request
      • URL Authentication
      • Cost centers
      • Discount Rate
      • Mobile sales portal (app)
      • Customer-specific assortments
      • Eventmanager (Beta)
      • Employee budgets
      • Order entry for Sales representatives (Beta)
    • Third Party Extensions
      • You want to provide a plugin?
    • Performance
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  • Developer Guides
    • First Steps
      • Getting Started
      • Concept of Extensions
      • Dockware Setup (Docker)
      • How to start the b2b-platform vue.js watcher
      • How to build the b2b-platform (vue.js)
      • Protection of the Store-API
      • How to develop your first extensions
      • CLI-Commands
        • Migration of existing Shopware Customers
      • Cronjobs
      • Development Helpers
      • Example Plugins
    • Smart developer helpers
      • B2bPlatformContext
      • B2bContextTrait
      • EmployeePermissionTrait
      • B2B Body Classes
      • UseCustomer URL Parameter
      • Useful Vue.js Components for the B2B Platform
      • Useful Storefront Shopping World Elements
      • How to import external orders and offers?
    • How to's
      • Using B2Bsellers Suite with Shopware frontends
    • Guides for ERP-Interface
      • Overview - Full integrated ERP-Systems
      • Integration of ERP orders to Shopware 6
      • Integration Customers and Employees from ERP
    • Tips for Deployment / Continuous Integration
    • Typical errors
  • API-References
    • Database Schema
    • Entities
      • Custom Fields for existing Shopware Entities
      • Budget
      • BudgetEmployee
      • CollectionAccount
      • CustomerPrice
      • Employee
        • EmployeeCustomer
        • EmployeePermission
        • EmployeeRole
      • CustomerActivity
        • CustomerActivityType
      • Offer
        • OfferAddress
        • OfferCustomer
        • OfferItem
        • OfferStatus
      • ProductSubscription
      • ProductSubscriptionOrder
      • PasswordlessLogin
      • PaymentCondition
      • ProductExplodedView
      • B2bProductList
        • B2bProductListItem
        • B2bProductListType
      • RegisterRequest
        • RegisterRequestStatus
        • RegisterRequestActivity
      • SalesRepresentativeCustomer
    • Store-API
      • Account Request
      • Customer Activity
      • Customer Activity Type
      • Customer Last Orders
      • Customer List
      • Customer Price
      • Customer Sales Ranking
      • Customer Search
      • Delivery Interval
      • Delete Product Subscription
      • Document
      • Employee
      • Employee Permission
      • Employee Role
      • Employee Order
      • Event Product
      • Login Target List
      • Offer Document
      • Offer
      • Offer Mail
      • Offer Order
      • Offer Status
      • Ordered Products
      • Payment Condition
      • Platform Cms
      • Product List
      • Product Table Listing
      • Product Subscription
      • Product Subscription List
      • Sales Statistic
      • Snippet
    • Admin API
      • General Admin-API Info
      • Order Import Endpoint
      • Order Extension
  • Release Notes
    • B2BsellersCore
      • Version v1.1.4 - security update
      • Version v1.1.3
      • Version v1.1.2
      • Version v1.1.1
      • Version v1.1.0
      • Version v1.0.4
      • Version v1.0.3
      • Version v1.0.2
      • Version v1.0.1 - Hotfix
      • Version v1.0.0
      • Version v0.9.6
      • Version v0.9.5
      • Version v0.9.4
      • Version v0.9.3
      • Version v0.9.2
      • Version v0.9.1
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  • What should be considered when creating support requests?

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  1. User Guide

Support

Last updated 2 years ago

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We as B2Bsellers only offer support for plugins developed by us as well as an active software subscription.

Support is only available in written form. The support is available for the purchase version as well as for the rental version.

You can choose between the BASIC Subscription or the GOLD Subscription when purchasing or renting. In addition, you can conclude a developer support for individual plugins on top.

Our contact options:

E-Mail
Contact Option

For all general support inquiries regarding operation or other questions.

For all emergency support requests. A valid GOLD support subscription is required.

For all developer support requests. A valid developer support subscription is required.

For the conclusion of support subscriptions as well as contracts the sales department is at your disposal.

What should be considered when creating support requests?

  • In case of a misconduct, we ask you to describe the misconduct in detail. To describe the exact procedure so that we can reproduce the error. Only then we can fix your error.

  • Please send us a link to the developer store with all access data for directory protection, admin access, FTP as well as database access.

  • Please check if you are using the latest version and if not, if in the changelog of newer versions this problem has already been fixed.

It is important that no personal customer data is stored in the developer or demo store, otherwise a valid AV contract must be available to us. You can request this at .

The day of ticket receipt is decisive for the verification of a valid subscription.

The emergency support is only available on workdays (holidays in Baden-Württemberg) between 9 am - 5 pm.

An additional extension Subscription is only possible if CORE-Subscription is active at the same time. Without CORE-Subscription no additional Plugin-Subscription is possible.

sales@b2b-sellers.com
support@b2b-sellers.com
urgent-support@b2b-sellers.com
dev-support@b2b-sellers.com
sales@b2b-sellers.com