# Support Lifecycle & Release Strategy

To ensure long-term reliability for you as a customer or partner of the B2Bsellers Suite, we are aligning our support and release strategy more closely (as of **March 27, 2025**) with [Shopware’s official release and support policy](https://developer.shopware.com/release-notes/). Our goal: **maximum planning security**, **clear terminology**, and a **reliable upgrade strategy** that supports stable operations and continuous development of your B2B shop.

We understand that with on-premise software, it's not always possible to stay fully up to date. That’s why we’ve introduced a new **support stage** to provide more clarity and transparency.

## Support Levels

We differentiate between **three support stages**:

<table><thead><tr><th>Support Level</th><th>Description</th><th data-hidden></th></tr></thead><tbody><tr><td><mark style="color:green;"><strong>Regular Support</strong></mark><br><em>(based on Shopware's “Maintained Version Support” and “Extended Support”)</em></td><td>The version is actively maintained: we fix bugs, release updates, and implement new features.</td><td></td></tr><tr><td><mark style="color:orange;"><strong>Support for shop-critical functions</strong></mark><br>(<em>based on Shopware's “Security Fixes Only”</em>)</td><td>In this phase, we only address bugs in <strong>core shop functions</strong> that affect <strong>more than 50% of our customers</strong>, such as checkout, cart, or login.</td><td></td></tr><tr><td><mark style="color:red;">End of Life (EOL)</mark></td><td>This version is no longer supported – no bug fixes will be provided. Please update to a currently supported version in time.</td><td></td></tr></tbody></table>

## Current Versions & Support Timeline

Below is an overview of the major B2Bsellers Suite versions and their respective support stages:

<figure><img src="/files/VDf8aScoYx2jezkTv1KH" alt=""><figcaption></figcaption></figure>

<table data-full-width="true"><thead><tr><th>Version</th><th>Shopware Version</th><th>Initial Release</th><th>Regular Support Until</th><th>Shop-Critical Support Until</th></tr></thead><tbody><tr><td>1.x.x</td><td>Shopware 6.4</td><td>January 2023</td><td>December 2023</td><td>—</td></tr><tr><td>2.0.0 – 2.3.x</td><td>Shopware 6.5.0 – 6.5.7</td><td>September 2023</td><td>December 2024</td><td>—</td></tr><tr><td>2.4.x</td><td>Shopware ≥ 6.5.8.0</td><td>March 2025</td><td>—</td><td></td></tr><tr><td>3.x.x</td><td>Shopware ≥ 6.6.0.0</td><td>July 2024</td><td>May 2026</td><td>Oct. 2026</td></tr><tr><td>4.x.x</td><td>Shopware ≥ 6.7.0.0</td><td>Dez 2025</td><td>Note: Shopware is planning version 6.8 for 2027, which means our 4.x support will automatically be extended by another year.</td><td>+6 months after that</td></tr></tbody></table>

⚠️ **Important**: Once business-critical support ends, the version is officially considered **End of Life (EOL).**

### Recommendation

Please regularly update your Shopware installation and use the latest version of the B2Bsellers Suite to:

* benefit from new features,
* receive full support,
* avoid security risks, and
* ensure a stable and reliable operation.

## Frequently Asked Questions (FAQ)

#### What are shop-c**ritical functions**?

We define shop-critical bugs as those that meet **both** of the following criteria:

1. The bug affects a core functionality like **checkout, cart, login, registration, or price display**.
2. **More than 50% of our customers** use this feature regularly, and the bug is reproducible.

**Not included in this phase:**

* General support or feature requests
* Performance optimization
* Design adjustments
* Custom feature development
* Bugs that only occur in very specific edge cases
* Enhancements or modifications to existing functions

#### What does **individual support** mean?

Requests that don’t fall under "regular support" or "shop-critical support" can still be handled, if possible. We’re sure to find a solution together – this is handled based on individual agreement and is not part of the standard support contract.

#### **Why don’t you support older versions longer?**

Because we want to focus our development resources on continuously improving the latest version – to provide a modern and future-proof platform for all our customers.

#### **What if I need support for an older version?**

Just reach out to us. We won’t leave you out in the rain and will try to find an individual solution. However, this is not covered by the standard agreement.

#### **Will there be clear upgrade timelines in the future?**

Yes. We will continue to communicate major releases and end-of-support dates in advance, so you can integrate upgrades into your internal planning roadmap.


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