# Support & Release Strategy

To provide maximum planning security and long-term reliability for our customers and partners, the B2Bsellers Suite support cycles are closely aligned with Shopware’s official release and support policy.

#### Support Lifecycle Stages

We categorize support into three distinct phases to ensure you understand exactly what level of maintenance to expect for your version.

| **Support Level**                                     | **Description**                                                                                                                                                                          |
| ----------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <mark style="color:$success;">Regular Support</mark>  | Active Maintenance: Includes bug fixes, security updates, and new feature releases. (Aligned with Shopware’s *Maintained* and *Extended* support).                                       |
| <mark style="color:$warning;">Critical Support</mark> | Priority Maintenance: We address only critical bugs affecting core functions (e.g., Checkout, Login) that impact a broad customer base. (Aligned with Shopware’s *Security Fixes Only*). |
| <mark style="color:$danger;">End of Life (EOL)</mark> | No Support: No further updates or fixes are provided. We strongly recommend upgrading before this date to avoid security risks.                                                          |

#### Version Support Timeline

<figure><img src="https://api.b2b-sellers.com/docu/support-lifecycle" alt=""><figcaption></figcaption></figure>

| **B2Bsellers Version** | **Shopware Version**   | **Initial Release** | **Regular Support Until** | **Critical Support Until** |
| ---------------------- | ---------------------- | ------------------- | ------------------------- | -------------------------- |
| 4.x.x                  | Shopware ≥ 6.7.0.0     | Jan 2026            | Jan 2027                  | Jul 2027                   |
| 3.x.x                  | Shopware ≥ 6.6.0.0     | Jul 2024            | Dec 2025                  | Jun 2026                   |
| 2.4.x                  | Shopware ≥ 6.5.8.0     | Mar 2025            | Dec 2025                  | —                          |
| 2.0.0 – 2.3.x          | Shopware 6.5.0 – 6.5.7 | Sep 2023            | Dec 2024                  | —                          |
| 1.x.x                  | Shopware 6.4           | Jan 2023            | Dec 2023                  | —                          |

{% hint style="warning" %}
Once "Critical Support" ends, a version is officially End of Life (EOL) and no longer receives security or functional patches.
{% endhint %}

## Frequently Asked Questions

### **What qualifies as a "Shop-Critical" bug?**

A bug is considered shop-critical if it meets both of the following criteria:

1. It affects core functionality (e.g., checkout, cart, login, registration, or price display).
2. It is reproducible and affects more than 50% of our active customer base.

Items not covered in this phase include performance optimizations, design adjustments, feature requests, or edge-case bugs.

### **Can I get support for older versions?**

We focus our resources on the latest versions to ensure the platform remains modern and secure. However, if you are stuck on an older version, please reach out to us. We can often arrange an individual solution or service agreement outside of the standard support contract to assist your transition.

### **How should I plan my upgrades?**

We recommend staying on the latest version of both Shopware and the B2Bsellers Suite to benefit from the full feature set and maximum security. We will continue to communicate major release dates and EOL timelines well in advance to assist with your internal roadmapping.


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