We as B2Bsellers only offer support for plugins developed by us as well as an active software subscription.
Support is only available in written form. The support is available for the purchase version as well as for the rental version.
You can choose between the BASIC Subscription or the GOLD Subscription when purchasing or renting. In addition, you can conclude a developer support for individual plugins on top.
- In case of a misconduct, we ask you to describe the misconduct in detail. To describe the exact procedure so that we can reproduce the error. Only then we can fix your error.
- Please send us a link to the developer store with all access data for directory protection, admin access, FTP as well as database access.
- Please check if you are using the latest version and if not, if in the changelog of newer versions this problem has already been fixed.
The day of ticket receipt is decisive for the verification of a valid subscription.
The emergency support is only available on workdays (holidays in Baden-Württemberg) between 9 am - 5 pm.
An additional extension Subscription is only possible if CORE-Subscription is active at the same time. Without CORE-Subscription no additional Plugin-Subscription is possible.