Support Lifecycle & Release Strategy

To ensure long-term reliability for you as a customer or partner of the B2Bsellers Suite, we are aligning our support and release strategy more closely (as of March 27, 2025) with Shopware’s official release and support policy. Our goal: maximum planning security, clear terminology, and a reliable upgrade strategy that supports stable operations and continuous development of your B2B shop.

We understand that with on-premise software, it's not always possible to stay fully up to date. That’s why we’ve introduced a new support stage to provide more clarity and transparency.

Support Levels

We differentiate between three support stages:

Support Level	Description
Regular Support (based on Shopware's “Maintained Version Support” and “Extended Support”)	The version is actively maintained: we fix bugs, release updates, and implement new features.
Support for shop-critical functions (based on Shopware's “Security Fixes Only”)	In this phase, we only address bugs in core shop functions that affect more than 50% of our customers, such as checkout, cart, or login.
End of Life (EOL)	This version is no longer supported – no bug fixes will be provided. Please update to a currently supported version in time.

Current Versions & Support Timeline

Below is an overview of the major B2Bsellers Suite versions and their respective support stages:

Version	Shopware Version	Initial Release	Regular Support Until	Shop-Critical Support Until
1.x.x	Shopware 6.4	January 2023	December 2023	—
2.0.0 – 2.3.x	Shopware 6.5.0 – 6.5.7	September 2023	December 2024	—
2.4.x	Shopware ≥ 6.5.8.0	March 2025	—
3.x.x	Shopware ≥ 6.6.0.0	July 2024	December 2025
Future 4.x.x	Shopware ≥ 6.7.0.0	tbd	+12 months after release	+6 months after that

⚠️ Important: Once business-critical support ends, the version is officially considered End of Life (EOL).

Recommendation

Please regularly update your Shopware installation and use the latest version of the B2Bsellers Suite to:

• benefit from new features,

• receive full support,

• avoid security risks, and

• ensure a stable and reliable operation.

Frequently Asked Questions (FAQ)

What are shop-critical functions?

We define shop-critical bugs as those that meet both of the following criteria:

1. The bug affects a core functionality like checkout, cart, login, registration, or price display.

2. More than 50% of our customers use this feature regularly, and the bug is reproducible.

Not included in this phase:

• General support or feature requests

• Performance optimization

• Design adjustments

• Custom feature development

• Bugs that only occur in very specific edge cases

• Enhancements or modifications to existing functions

What does individual support mean?

Requests that don’t fall under "regular support" or "shop-critical support" can still be handled, if possible. We’re sure to find a solution together – this is handled based on individual agreement and is not part of the standard support contract.

Why don’t you support older versions longer?

Because we want to focus our development resources on continuously improving the latest version – to provide a modern and future-proof platform for all our customers.

What if I need support for an older version?

Just reach out to us. We won’t leave you out in the rain and will try to find an individual solution. However, this is not covered by the standard agreement.

Will there be clear upgrade timelines in the future?

Yes. We will continue to communicate major releases and end-of-support dates in advance, so you can integrate upgrades into your internal planning roadmap.