Support Lifecycle & Release Strategy
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To ensure long-term reliability for you as a customer or partner of the B2Bsellers Suite, we are aligning our support and release strategy more closely (as of March 27, 2025) with . Our goal: maximum planning security, clear terminology, and a reliable upgrade strategy that supports stable operations and continuous development of your B2B shop.
We understand that with on-premise software, it's not always possible to stay fully up to date. That’s why we’ve introduced a new support stage to provide more clarity and transparency.
We differentiate between three support stages:
Regular Support (based on Shopware's “Maintained Version Support” and “Extended Support”)
The version is actively maintained: we fix bugs, release updates, and implement new features.
Support for shop-critical functions (based on Shopware's “Security Fixes Only”)
In this phase, we only address bugs in core shop functions that affect more than 50% of our customers, such as checkout, cart, or login.
End of Life (EOL)
This version is no longer supported – no bug fixes will be provided. Please update to a currently supported version in time.
Below is an overview of the major B2Bsellers Suite versions and their respective support stages:
1.x.x
Shopware 6.4
January 2023
December 2023
—
2.0.0 – 2.3.x
Shopware 6.5.0 – 6.5.7
September 2023
December 2024
—
2.4.x
Shopware ≥ 6.5.8.0
March 2025
—
3.x.x
Shopware ≥ 6.6.0.0
July 2024
December 2025
Future 4.x.x
Shopware ≥ 6.7.0.0
tbd
+12 months after release
+6 months after that
⚠️ Important: Once business-critical support ends, the version is officially considered End of Life (EOL).
Please regularly update your Shopware installation and use the latest version of the B2Bsellers Suite to:
benefit from new features,
receive full support,
avoid security risks, and
ensure a stable and reliable operation.
We define shop-critical bugs as those that meet both of the following criteria:
The bug affects a core functionality like checkout, cart, login, registration, or price display.
More than 50% of our customers use this feature regularly, and the bug is reproducible.
Not included in this phase:
General support or feature requests
Performance optimization
Design adjustments
Custom feature development
Bugs that only occur in very specific edge cases
Enhancements or modifications to existing functions
Requests that don’t fall under "regular support" or "shop-critical support" can still be handled, if possible. We’re sure to find a solution together – this is handled based on individual agreement and is not part of the standard support contract.
Because we want to focus our development resources on continuously improving the latest version – to provide a modern and future-proof platform for all our customers.
Just reach out to us. We won’t leave you out in the rain and will try to find an individual solution. However, this is not covered by the standard agreement.
Yes. We will continue to communicate major releases and end-of-support dates in advance, so you can integrate upgrades into your internal planning roadmap.