> For the complete documentation index, see [llms.txt](https://docs.b2b-sellers.com/b2b-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.b2b-sellers.com/b2b-platform/user-guide/configuration/business-events.md).

# Flow & Business Events

The Shopware Flow Builder is a powerful automation tool that allows you to trigger specific actions based on events within your store. For example, when a "Order Placed" event occurs, the Flow Builder can automatically trigger a "Send Email" action.

The B2Bsellers Suite extends this functionality by providing a wide array of specialized B2B triggers, allowing you to automate complex business workflows.

## Finding B2Bsellers Events

To view or customize the flows provided by our suite:

1. Navigate to Settings > Flow Builder.
2. In the search bar, type "b2b" or "b2bsellers".
3. This will display all pre-configured B2B flows, such as those for registration requests or budget approvals.

<figure><img src="/files/T8xJ9QNqb7lCtcOq0MmE" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
If a flow displays an "Unknown Trigger" error, it usually means the corresponding B2Bsellers Add-on (e.g., Offers or Budgets) was not active when the flow was generated. To fix this, ensure the Add-on is active, then deactivate and reactivate the B2Bsellers Core plugin to refresh the trigger list.
{% endhint %}

## Available B2B Triggers

Depending on which B2Bsellers modules you have active, you can utilize the following events:

### B2Bsellers Core

* Account Request Created: Triggered when a new company applies via the registration form.
* Account Activation Created: Triggered when a new B2B account is confirmed.
* Passwordless Login Request: Triggered when a user requests a magic login link.

### Offer Management Add-on

* Offer Request Created: Triggered when a customer requests a quote.
* PDF Offer Creation: Triggered when the system generates an official offer document.
* Price Adjustment: Triggered when a product price in the cart is manually adjusted for an offer.

### Employee Budgets & Approvals

* Order Request Created: Triggered when an employee exceeds their budget and requires approval.
* Order Request Approved: Triggered when a supervisor clears a pending order.
* Order Request Declined: Triggered when a supervisor rejects an order request.

## Example: Order Rejection

When a supervisor declines an order request, you can use the Flow Builder to:

1. Change the Order Status to "Cancelled".
2. Send a personalized email to the employee explaining the rejection.
3. Add a tag to the customer for internal reporting.


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